Skip to main content

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: February 2026

1. Information We Collect

When you use our services or contact us through our website, we may collect the following personal information:

  • Contact details: Name, phone number, email address
  • Service address: Your property address where aircond services are to be performed
  • Service history: Details of previous services, equipment types, and maintenance records
  • Communication records: Messages sent via our contact form, WhatsApp, phone calls, or email
  • Website usage data: Pages visited, time spent, browser type, and device information collected via cookies and analytics tools

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide aircond servicing, repair, and installation services
  • To schedule appointments and send service reminders
  • To communicate with you about your enquiries and service updates
  • To issue quotations, invoices, and receipts
  • To improve our website and services based on usage patterns
  • To send promotional offers and service tips (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Our service technicians: To carry out the requested services at your property
  • Payment processors: To process service payments securely
  • Analytics providers: To help us understand website usage (e.g., Google Analytics)
  • Legal authorities: When required by law or to protect our legal rights

4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. This includes:

  • Secure storage of customer records
  • Limited access to personal data on a need-to-know basis
  • SSL encryption on our website

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

  • Essential cookies: Required for the website to function properly
  • Analytics cookies: To understand how visitors interact with our website
  • Marketing cookies: To deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect your experience on our website.

6. Your Rights

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, you have the right to:

  • Access your personal data held by us
  • Correct any inaccurate or incomplete data
  • Withdraw consent for data processing
  • Request deletion of your personal data (subject to legal obligations)

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us: